Frequently Asked Questions
Products
Are your Christmas trees flame-resistant?
Yes, all our artificial Christmas trees meet strict flame-resistance standards. Each tree is certified and undergoes rigorous safety testing.
How do I choose the right tree size?
Measure your ceiling height and subtract at least 6-12 inches for the tree topper. Most homes use 7.5-foot trees. Detailed sizing guides are available on evergleamtree.com.
Do you offer pre-lit trees?
Yes, we offer both pre-lit and unlit options. Our pre-lit trees feature energy-efficient LED lights with multiple lighting settings.
Orders & Shipping
When should I order to receive my tree by Christmas?
We recommend ordering by December 1st for standard shipping. Express shipping is available until December 15th. Check evergleamtree.com for current cutoff dates.
What are your shipping costs?
Standard shipping starts at $9.95. Free shipping is available on orders over $199. Express and international shipping rates vary.
Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships. You can also track your order through your account on evergleamtree.com.
Returns & Exchanges
What is your return policy?
We offer a 90-day return policy for all items in original condition. Trees must be repacked in their original packaging.
Do you offer exchanges?
Yes, we provide free exchanges for defective items. For size exchanges, return the original tree and place a new order on evergleamtree.com.
What if my tree arrives damaged?
Contact us within 48 hours of delivery. We’ll send replacement parts or arrange a free exchange. Photos of the damage are helpful.
Assembly & Care
How do I assemble my tree?
Each tree comes with detailed instructions. Most trees feature easy-fold technology for simple setup. Video guides are available on evergleamtree.com.
How do I store my tree?
Use the original storage box or purchase one of our storage bags. Disassemble carefully and store in a cool, dry place.
Can I replace broken lights?
Yes, replacement bulbs and light strings are available. Contact us through evergleamtree.com with your tree model number.
Technical Support
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I can’t complete my purchase
Verify all required fields are filled correctly. Try an alternative payment method. More help is available on evergleamtree.com.
Account Management
How do I reset my password?
Click “Forgot Password” on the login page. Instructions will be sent to your registered email address within minutes.
Can I update my shipping address?
Yes, log into your account on evergleamtree.com before your order ships. Address changes afterward may incur additional fees.
Warranty & Support
What is your warranty policy?
We offer a comprehensive warranty on all trees. Coverage periods vary by product. Details are available on evergleamtree.com.
How do I make a warranty claim?
Contact our support team through evergleamtree.com with your order number and photos of the issue. We typically respond within 24 hours.
International Orders
Do you ship internationally?
Yes, we ship to over 50 countries. Shipping costs and delivery times vary. Customs duties are the customer’s responsibility.
What about voltage compatibility?
Our pre-lit trees are compatible with standard US voltage (110V). International customers may need adapters for certain models.
Corporate & Bulk Orders
Do you offer bulk pricing?
Yes, we provide special pricing for bulk orders. Contact our corporate sales team through evergleamtree.com for quotes.
What is your lead time for large orders?
Bulk orders typically require 2-4 weeks for processing. Planning ahead is recommended, especially during holiday seasons.
For questions not covered here, visit our complete help center on evergleamtree.com or contact our customer service team. We’re available Monday-Friday, 6AM-6PM PST.