Order Tracking & Shipping Information

Order Processing Time
Orders typically process within 1-2 business days. During peak season (November-December), please allow 3-5 business days for processing. You will receive a confirmation email once your order ships.

Shipping Methods
We offer several shipping options:

  • Standard Ground: 5-8 business days
  • Express Shipping: 2-3 business days
  • Overnight Shipping: 1 business day
  • White Glove Delivery: 7-14 business days (for large items)

Shipping Costs
Standard Shipping: $9.95 (Free on orders over $199)
Express Shipping: $24.95
Overnight Shipping: $49.95
White Glove Service: $149 (includes setup and removal)

Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can also track your order by:

  • Logging into your account on evergleamtree.com
  • Visiting “Order History” in your profile
  • Using the tracking link in your shipping confirmation email
  • Contacting customer service through evergleamtree.com

Shipping Carriers
We partner with multiple carriers including:

  • FedEx
  • UPS
  • USPS
  • Specialized freight carriers for large items

Delivery Timeframes
Delivery times vary by location:

  • West Coast: 3-5 business days
  • East Coast: 5-7 business days
  • Midwest: 4-6 business days
  • International: 10-21 business days

White Glove Delivery
For large trees and decorations, we offer White Glove service which includes:

  • In-home delivery
  • Professional setup
  • Package removal
  • Room-of-choice placement

International Shipping
We ship to over 50 countries. Additional considerations include:

  • Customs documentation provided
  • Import duties not included
  • Longer processing times
  • Tracking available for most destinations

Shipping Restrictions
Some items have special requirements:

  • Oversized items may require additional handling
  • Certain rural areas may have limited service
  • APO/FPO addresses have specific restrictions
  • Some international destinations have size limits

Delivery Issues
If you experience delivery problems:

  • Check tracking information first
  • Contact the carrier directly
  • Look for delivery attempt notices
  • Check with neighbors
  • Contact us through evergleamtree.com

Signature Requirements
Signature required for:

  • All orders over $500
  • White Glove deliveries
  • International shipments
  • Orders to commercial addresses

Holiday Shipping Deadlines
For Christmas delivery:

  • Standard shipping: December 5th
  • Express shipping: December 15th
  • Overnight shipping: December 20th
  • Check evergleamtree.com for current year deadlines

Multiple Shipments
Large orders may ship in multiple packages:

  • You’ll receive separate tracking numbers
  • Items may arrive on different days
  • We’ll notify you if your order splits

Address Changes
To change your shipping address:

  • Contact us immediately through evergleamtree.com
  • Changes are free before shipment
  • After shipment, address changes may not be possible
  • Redirection fees may apply

Damaged Shipments
If your item arrives damaged:

  • Refuse delivery if possible
  • Take photos of the damage
  • Contact us within 48 hours
  • We’ll arrange replacement or repair

Lost Packages
If your tracking shows delivered but no package:

  • Check with household members
  • Look around your property
  • Check with neighbors
  • Wait 24 hours then contact us

Shipping Insurance
All shipments include basic insurance. Additional insurance available for:

  • High-value orders
  • International shipments
  • Antique decorations
  • Collectible items

Order Status Updates
Receive notifications about your order:

  • Order confirmation
  • Shipping confirmation
  • Out for delivery alerts
  • Delivery confirmation

For specific tracking questions, visit evergleamtree.com or contact our customer service team. We’re available Monday-Friday 6AM-6PM PST to assist with your shipping needs.